Important information regarding commercial provider payments

Prominence Health Plan is excited to share that we have launched our provider payment partnership with Zelis® Payments as our ePayment vendor to assist us in expediting payment and remittance transactions for commercial business.

For providers currently enrolled in Zelis ePayment

Your March payment will be released this week and, after a short initial funds settlement period, you should receive your claims payment on or before March 12.

If you have questions regarding your payment, please contact:

Zelis: 1-877-828-8770
Monday – Thursday, 9 a.m. to 7 p.m. EST or Friday, 9 a.m. to 5:30 p.m. EST.

For more information about Zelis ePayment:

Interested in paperless and convenient ePayment options? There are three ways to learn more:

  • Contact Zelis Customer Service at 1-877-828-8770 during the days and times listed above
  • Visit
  • Call Prominence Customer Service at 775-770-9311